Hostway Travel values privacy and is committed to protecting its users personal information.
This Privacy Policy explains how Hostway Travel collects, uses, discloses and protects information. When providing personal information or browsing the website, the user will automatically agree to the rules of use, protection and security established in this instrument.
This Privacy Policy covers all countries in which Hostway Travel operates, including Argentina, Brazil, Chile, Colombia, Peru and Mexico.
This policy does not apply to third-party companies in which Hostway Travel does not exercise participation or corporate control, nor to employees who are not hired by Hostway Travel. This term also does not cover the Privacy Policy of external portals and third-party platforms. Hostway Travel recommends that users, when directed to external websites, always consult their respective privacy policies before providing their data or information.
1. Information Collected
1.1. The information collected is voluntarily provided by users, such as name, email address, telephone number and payment information, when: (a) Interact with Hostway Travel websites and portals; (b) Makes purchase and reservation requests; (c) Registers for promotions, newsletter and talent bank; (d) Requests information or other types of communication; (e) Any other form of online contact.
1.2. It is the user's obligation to ensure the accuracy and veracity of the data provided, for which he assumes the corresponding responsibility. Hostway Travel does not assume any responsibility in the event of inaccuracy of personal data entered by the user.
1.3. Hostway Travel collects information, in a non-individualized way, about the use of the website, such as IP address, browser type, pages visited and time spent on the website. Cookies and similar technologies are used to collect this information.
2. Use of Information
2.1. Hostway Travel uses information to: (a) Make purchases, reservations and payments; (b) Disseminate marketing and communication campaigns, offers and information, whether own or from partners; (c) Provide support and assistance regarding questions and comments; (d) Update user information; (e) Personalize the browsing experience and usability of the website; (f) Disclose relevant information about our services and products; (g) Make contact by telephone, email, SMS or other means.
2.2. In non-identifiable form, the information is used to improve our website, track metrics and understand user preferences.
2.3. In the case of collecting data for future contacts, Hostway Travel will previously request the user's consent to comply with the guidelines of the General Data Protection Law, Personal Data Protection Law and General Data Protection Regulation.
3. Information Sharing
3.1. Hostway Travel does not sell or rent user information to third parties. Information may be shared with business partners and service providers that assist in the operation of the website or company, such as payment processing and data analysis, as follows: (a) Partner companies and third parties that provide services used and marketed by Hostway Travel, including hotels, companies. airlines, rental companies, payment processors, service and reservation portals, communication tools, research and analysis or others; (b) Companies and business group members or affiliates, for promotional, marketing or other purposes; (c) In a joint or non-identifiable manner; (d) Others with the user's consent.
3.2. Access to the information collected is restricted to people authorized by Hostway Travel who, if used without respecting this Privacy Policy, will be subject to penalties and legal measures.
3.3. Information collected or received through Hostway Travel websites and portals may be shared upon legal or judicial determination for processes and investigations.
4. Cookies and Similar Technologies
Hostway Travel online services use cookies to improve site functionality and user experience. The user can configure the browser to refuse cookies, but this may affect the functioning of the website.
5. Information Security
Hostway Travel takes measures to protect users' personal information from unauthorized access or disclosure. All information provided is treated and stored following market norms and standards for a high level of security and reliability.
6. Privacy Rights
Users have the right to access, correct or delete their personal information. Please contact us to exercise these rights or if you have any questions about this policy at suporte@hostway.travel.
In any contact from Hostway Travel, regarding offers and information about products or services, the user will always have the option to no longer receive such information. The user may contact Hostway Travel in order to communicate their preferences or request exclusion from marketing lists.
7. Changes to the Privacy Policy
This Privacy Policy may be updated periodically. Hostway Travel recommends periodic consultation.
In the event of a substantial change in the way the personal information collected is used and the way in which it is treated, the new privacy and security policies will be communicated to the public and users through notices on the Hostway Travel websites or electronic communication.
8. Contact
For any questions, concerns or comments regarding this Hostway Travel Privacy Policy, you should contact:
Hostway Travel
Rua Dr. Renato Paes de Barros, 714 – 9º andar
04530-001, São Paulo - SP, Brasil
suporte@hostway.travel
+55 (11) 4504-4444